Refund & Returns Policy – MerchantFactory
Thank you for shopping with MerchantFactory! We strive to provide high-quality products and aim for your satisfaction. If you are not completely satisfied, please review our Refund & Returns Policy below:
1. Returns
-
We accept returns within 15 days from the date of delivery.
-
To be eligible for a return:
-
The item must be unused, unwashed, and in the same condition you received it.
-
The item should be in its original packaging with all tags intact.
-
Certain items such as personalized or hygiene-sensitive products are non-returnable.
-
2. Refunds
-
Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.
-
If approved, refunds will be processed to your original payment method within 7–10 business days.
Please Note:
-
Refunds will be issued only for items that meet our return conditions.
-
Original shipping charges are non-refundable, unless the product is defective or damaged.
-
As per Indian tax laws, all taxes collected at the time of purchase (including GST) are non-refundable.
3. Exchange Policy
-
If you receive a defective or damaged item, contact us within 7 days of delivery for a free replacement.
-
A complete unboxing video is mandatory to claim defective or damaged items.
-
If the size or product error is from our side, we will replace it free of charge.
-
If the exchange is due to customer error, additional charges may apply.
4. Non-Refundable Items
-
Gift cards
-
Downloadable or digital products
-
Personal care items (unless defective)
5. Return Process
To return an item:
-
Contact us at 📞 +91-82386-86636 or 📧 merchantfactoryinfo@gmail.com within 15 days of receiving your order.
-
We will provide you with the return shipping address.
-
Once the item is returned and inspected, we will notify you about the status of your refund or exchange.
📍 Address: Surat, Gujarat – 395005
🌐 Website: https://merchantfactory.in/
✨ MerchantFactory – Your Satisfaction is Our Priority.